Refund policy

Return Policy:

 • Returns are accepted within 30 days of purchase.

 • Items must be unworn, unwashed, and in their original condition with tags attached.

Exchange Policy:

 • Exchanges are available for different sizes or colors of the same item.

 • Simply indicate your preference when initiating the return process.

 • Discounted items can be exchanged.

How to Return or Exchange:

 1 Kindly fill up the return & exchange form below. 

 2 Proof of payment must accompany the return, and all products are subject to inspection.

If you have any other questions, our e-mail is support@on.16.brand.com.